If the wrong artist profile is associated with your Music Gateway account or you wish to update the current profile, you can easily make these changes through your account settings.
To ensure your analytics are tied to the correct artist profiles, follow these steps:
1.Log in to your Music Gateway account.
2.Navigate to the ‘Analytics’ tab by selecting the third icon down on the left panel.
3.Once in the Analytics section, go to the ‘Sources’ tab.
4.Update the external profile URL (e.g., Spotify, YouTube, or Apple Music) to the correct artist profile.
5.Save your changes.
Once updated, your account will reflect the changes, ensuring that all analytics and data are tied to the correct artist.
FAQs About Artist Profile Connections
Q: I don’t see the Analytics tab in my account. What should I do?
A: If you don’t see the Analytics tab, make sure your subscription plan includes analytics features. If you still encounter issues, contact support via our chatbot, Luna, for assistance.
Q: Can I connect multiple artist profiles to my account?
A: Yes, you can add multiple external profiles by updating the URLs in the ‘Sources’ section under Analytics. Ensure each profile URL is correctly assigned to avoid data discrepancies.
Q: What happens if I accidentally connect the wrong artist profile?
A: No problem! Simply return to the ‘Sources’ tab in Analytics and update the profile URL to the correct one. Changes are effective immediately after saving.
Q: Can I disconnect an artist profile without adding a new one?
A: Yes, you can leave the profile field blank in the ‘Sources’ section, which will remove the current connection.
Q: Do I need to contact Music Gateway to update my profile connection?
A: No, you can make changes directly in your account under the Analytics tab without needing support intervention.
Q: Will changing my artist profile affect my past analytics data?
A: No, your past data will remain tied to the profile that was previously connected. Future analytics will be tied to the new profile you assign.
Helpful Tips for Profile Updates
• Ensure the URLs you provide are correct and match the profiles you wish to connect. Sometimes these can change because the account provider runs updates on their systems etc.
• Double-check spelling and formatting to avoid errors.
• If you experience any issues during the update process, our chatbot, Luna, is always available to guide you through the process or direct you to further assistance.