---
title: Complaints, Fraud & Feedback
description: At Music Gateway, we understand that our reputation matters and that customer feedback—both positive and negative—is vital in helping us improve our services.
---

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1. [Music Gateway Help](https://help.musicgateway.com/?hsLang=en)
2. [General](https://help.musicgateway.com/general?hsLang=en)

# Complaints, Fraud & Feedback

## At Music Gateway, we understand that our reputation matters and that customer feedback—both positive and negative—is vital in helping us improve our services.

**A Message from Music Gateway**

While we strive to deliver a transparent, affordable, and excellent service to our global community, we recognise that with the thousands of industry professionals we engage with each month, challenges can occasionally arise.

**Our Commitment to Transparency and Excellence**

We are committed to:

• Providing transparent information about our services, pricing, and processes.

• Delivering affordable and valuable solutions for music promotion, distribution, and licensing.

• Resolving customer concerns swiftly and effectively whenever possible.

We understand we may not always get things right, but we assure you that our team works tirelessly to address issues brought to our attention. If you have concerns or unresolved issues, we encourage you to fill out our [Complaints Form](https://share-eu1.hsforms.com/1yDyykbdKQFO4iGW_SRnRIwg4mvz) for feedback and to raise your concerns with a senior member of the team.

**Addressing Accusations of Scams**

Unfortunately, we are aware of instances where our business name has been misused by scammers posing as Music Gateway to solicit payments for fraudulent services. These activities are deeply concerning, and we want to ensure all our customers know how to identify genuine communication from us:

• Our **official website** is [www.musicgateway.com](https://www.musicgateway.com/). We do not operate under any other domain or website.

• All legitimate communications will come from official Music Gateway email addresses: @musicgateway.com.

If you suspect you’ve encountered fraudulent activity using our name, please contact us immediately at **support+fraud@musicgateway.com**. Your vigilance helps us protect both our customers and our reputation.

**Your Feedback is Important**

We welcome honest feedback and appreciate constructive criticism that helps us improve. If you feel that our service has fallen short of your expectations, please let us know so we can work towards a resolution. You can always reach our support team via our chatbot Luna for assistance. 

To feedback on our services, fill out our **[Feedback Form](https://share-eu1.hsforms.com/1uNoy8NcOT664x2_2YXKWSAg4mvz).** 

Thank you for your trust in Music Gateway and for helping us grow as a platform dedicated to supporting creatives worldwide.

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