My Account

View our frequently asked questions from customers regarding account usage, including setup, features, and general guidance.

• What are coins? and how can they be used?
• Accepted Card Types and Payment Issues
• Platform Guide & Navigation
• How to Update Your Email Address in Your Music Gateway Account
• How Can I Delete My Account?
• How do I download a Mastered track?
• Why are there songs in my “My Music” list that aren’t mine, and why are they connected to my account?
• Upgrades
• Artist Profile Connections: How to Update or Change Associated External Artist Profiles (Spotify, YouTube, Apple Music, etc.)
• How Can I Request the Removal of My Showcase?
• Why am I seeing duplicate tracks?
• I can't access my account?
• I have duplicated tracks, what do I do?
• Does Music Gateway offer 'Bulk' uploads to the account?
• Can I update my email address on my account?
• Free Subscriptions
• How will I know when my subscription will renew?
• How can I reset my password?
• How can I unsubscribe from emails?
• How can I update my email address?
• How do I change my subscription plan?
• What payment methods do Music Gateway accept?