If you need to have your showcase removed from Music Gateway, you’ll need to complete our official Showcase Removal Request Form. The process ensures that all requests are documented and handled efficiently.
You can access the form here: Showcase Removal Request Form.
FAQs About Showcase Removal
Q: How long does it take to process a showcase removal request?
A: Showcase removal requests can take up to two weeks to process and action. Please note that processing times may be longer during the Christmas and New Year periods due to high demand and reduced staffing.
Q: Why do I need to complete a form for removal?
A: The form allows us to ensure that all removal requests are properly tracked and verified, reducing errors and ensuring your showcase is removed correctly.
Q: Can I request expedited processing?
A: Unfortunately, we cannot guarantee expedited processing, but we’ll do our best to handle your request as quickly as possible.
Q: What information do I need to provide in the form?
A: When filling out the form, you’ll need to provide:
• The title or details of the showcase you wish to remove.
• Your Music Gateway account email address.
• Any additional information that will help us locate and verify your showcase.
Q: How will I know when my showcase has been removed?
A: Once your request has been processed and actioned, you’ll receive a confirmation email from our team.
Q: What if my showcase is still visible after two weeks?
A: If your showcase hasn’t been removed after the stated timeframe, please contact our support team via the Luna ChatBot in your account and request to speak to an agent.
By completing the Showcase Removal Request Form, we’ll ensure your request is handled efficiently. Thank you for your understanding and patience during the processing period.