We are in the process of building a comprehensive database of knowledge base articles to help our customers make the most of our platform and our services.
To make it easier for now, we've placed a few FAQ's from customers below.
Q: Can I submit to sync opportunities after a deadline?
A: Yes, late submissions are considered, simply submit to the brief if it allows you to or add the track to our sync library.
Q: How can I clean up duplicates in ‘My Music’?
A: Remove duplicates manually without impacting live releases.
Q: Why does Music Gateway not allow batch uploads?
A: This ensures compliance with streaming platforms’ metadata accuracy requirements.
Q: Can I update my email address on my account?
A: Yes, you can update your email address via the Details section under Settings in your account. For step-by-step guidance, visit our FAQ: How to Update Your Email Address.
Q: How long does it take to review my music submission?
A: Free users typically experience a review period of 21 days or more. Expedited reviews are available with an upgraded subscription, such as the Unlimited plan. Our review process ensures submissions meet industry standards.
Q: Why was I charged even though I didn’t use the service?
A: All accounts are set to auto-renew as outlined in our Terms and Conditions. Charges occur unless cancelled before the renewal date. See our 'Refunds' article for more information.
Q: Can I clean up duplicates in my music library?
A: Yes, you can remove duplicates in My Music without affecting live releases. This ensures your library remains organised without disrupting public content. Simply go to the 'My Music' section of your account and delete any duplicates from your library.
Q: Is Music Gateway’s distribution service available in all regions?
A: Our distribution service supports platforms like Spotify, Apple Music, and TikTok in most regions. However, certain platforms like Yandex Music are not included. Check our Knowledge Base for more details.
Q: Does Music Gateway offer bulk uploads or batch editing?
A: Currently, we do not offer batch uploads or edits due to strict compliance with streaming partner metadata requirements. However, this feature is under consideration for future updates.
Q: How does Music Gateway handle royalties for distributed music?
A: Royalties are calculated and paid based on streaming and sales reports from partner platforms. Payments are issued once the account balance exceeds £25. Learn more about royalties in our Knowledge Base.
Q: Can I upgrade or downgrade my subscription?
A: Yes, you can adjust your subscription through the Settings page. Changes will take effect at the end of your current billing cycle. Visit Pricing for plan options.
Q: How do I opt into promotional services like Spotify playlisting?
A: Log in to your account, select Promotional Services, and choose the appropriate package. Instant purchases are available for streaming and playlisting packages, you can view these package on our website here.