Payment Methods & Billing Issues

Accepted Payment Methods

Music Gateway supports a range of secure payment methods, depending on your region.

These include:

• Major debit and credit cards

• Digital wallets such as Apple Pay and Google Pay

• PayPal

• Local bank debit methods in supported countries

• Buy Now, Pay Later services in selected regions

All payments are securely processed by our payment provider.

Available payment methods may vary depending on your country, currency and banking provider.

Buy Now, Pay Later services are provided by third-party companies and are subject to their own approval processes and terms.

Failed Payments

If a payment attempt fails:

• Check that your card details are correct

• Ensure sufficient funds are available

• Confirm your bank has not blocked the transaction

You can update your payment method at any time in your account settings.

If your payment continues to fail, contact your bank directly before reaching out to support.

Updating Your Payment Method

To update your payment details:

1. Log in to your account

2. Go to your billing settings

3. Add or update your payment method

Changes must be completed before your renewal date to avoid failed charges.

Invoice Queries

Invoices are available on request.

To receive an invoice, please email:

support@musicgateway.com

You must contact us from the email address linked to your Music Gateway account and include:

• Your full name

• The invoice date or billing period

• The last four digits of the payment method used (if available)

This helps us locate your record and respond more quickly.