My Account
      Back to home
      1. Music Gateway Help
      2. My Account

      Accepted Card Types and Payment Issues

      Here, we’ll explain the types of payment cards we accept for subscriptions and account payments, as well as provide troubleshooting tips if you're having issues with card payments.

      What types of cards do you accept for subscription and account payments?

      We currently accept the following major credit and debit cards for all payments related to your Music Gateway account:

      • Visa Debit or Credit Card
      • Mastercard
      • American Express (AMEX)

      Please note that for subscriptions and in platform transactions we do not accept PayPal or other third-party payment services. Also, we are unable to process payments using cards that fall outside the Visa, Mastercard, or American Express networks. If you try to use a different type of card (e.g., Discover or Diners Club), or an unsupported payment service, the transaction will fail and may lead to a block on your account. 

      If you’re having trouble processing a payment, please verify that your card is one of the accepted types listed above.

      Why did my card payment fail?

      If your card payment fails, it could be due to a number of reasons related to your payment information or your card issuer’s authorisation system. Below are the most common reasons a payment might fail, as outlined by Stripe, our secure payment processing system:

      Common Payment Failure Reasons:

      • Incorrect Card Details: If the card number, expiry date, or CSV (Card Security Value) is entered incorrectly, the payment will be rejected. Double-check that all card details match exactly with what’s listed on your physical card within the billing section of your account.

      • Expired Card: If your card has expired, payments will not be processed. Please ensure your card’s expiration date is current, and update it if necessary.

      • Insufficient Funds: If your card does not have enough available balance to cover the payment, it may be declined. Please check your available credit or funds.

      • Bank or Card Issuer Denial: Sometimes, payments can be blocked or flagged by your bank or card issuer for security reasons, or because your account is temporarily frozen. This may require you to contact your bank to authorise the payment.

      • Payment Authorisation Issues: If your card issuer blocks online or recurring payments, you may need to enable this feature or allow international transactions on your account. Some banks require additional steps for security when processing online transactions.

      • Network Issues: Occasionally, temporary network outages or issues with your bank’s payment system can result in a failed payment. Try again after a few minutes, or contact your bank for assistance.

      How can I resolve failed card payments?

      If your card payment fails, you’ll need to verify and update your payment details. Follow these steps to resolve the issue:

      1. Check Your Card Details:

        • Log in to your Music Gateway account.
        • Go to the Billing Section in the Settings menu.
        • Double-check that your card’s long card number, expiry date, and CSV are entered correctly. You will also need to check that the billing address you have provided is the one associated with your card. 

      2. Verify the Expiry Date:

        • Ensure that the expiry date on your card is accurate and has not passed. If the card has expired, you'll need to update your details with a valid card.

      3. Check Your Card’s Security Code (CSV):

        • Make sure that the CSV (3-digit code on the back of your card for Visa and Mastercard or 4-digit code on the front of AMEX cards) is correct.

      4. Ensure Sufficient Funds:

        • Confirm that there are sufficient funds or available credit on your card to complete the payment.

      5. Contact Your Bank or Card Issuer:

        • If you’ve verified all your card details and the payment still fails, your bank may have flagged the transaction for security or other reasons. Contact them to authorise the payment.

      6. Try a Different Card:

        • If the issue persists with your current card, you can try adding a different accepted card (Visa, Mastercard, or AMEX) to your account.

      How do I update my payment method in my account?

      If you need to update your payment method, follow these steps:

      1. Log into your Music Gateway account.
      2. Go to Settings and navigate to the Billing Section.
      3. Select the option to update payment details.
      4. Enter your new card information (Visa, Mastercard, or AMEX) and save your changes.

      After updating your payment details, you should be able to process payments successfully.

      How can I check if my payment has been processed?

      Once your payment is successful, you’ll receive a confirmation from Music Gateway. You can also check the Billing or Plan Section of your account to view the status of your subscription.

      If you’re unsure whether your payment went through or if you’ve been charged multiple times, don’t hesitate to reach out to our support team via our chatbot 'Luna' for assistance.

      Still having trouble? Contact Support!

      If you’ve followed all the troubleshooting steps and your payment continues to fail, or if you have any other payment-related questions, please contact our support team. We're here to help and will work with you to resolve any issues as quickly as possible.

      To contact our support team, please use our chatbot 'Luna' within your account.