Music Gateway operates an auto-renewal policy, which is outlined within our terms and conditions.
Customers, creating an account will have agreed to our terms and conditions, which states that subscriptions or recurring payments will auto-renew (either monthly or annually), unless cancelled prior to the renewal date.
If you were charged and have evidence of the cancellation that was confirmed prior to your renewal date, then you will need to follow our Refunds Process to investigate the issue and return your funds back to you.