I Was Charged After Cancelling

Why was I charged?

The most common reason is that cancellation was completed after the renewal date.

Subscriptions renew automatically unless cancelled before the renewal date.

Cancelling stops future renewals. It does not reverse a billing cycle that has already processed.

Common causes

• Cancellation completed after renewal

• Opt-out email not received before billing date

• Multiple accounts using different email addresses

• Renewal date misunderstood

If you believe there has been an error

Please contact support and include:

• Your account email

• The charge date

• The invoice reference

We will review your account promptly.